Shipping policy

Shipping Policy

Thank you for visiting and purchasing from our store! We are committed to providing you with the best shopping experience. Below is our shipping policy:

1. Order Processing Time

All orders will be processed and shipped in the order they are received. Please note that processing time does not include shipping time.

2. Shipping Methods and Times

We offer the following shipping methods:

  • Standard Shipping: Typically, delivery is expected within 8-15 business days.

Please note that shipping times may vary due to international circumstances and are not guaranteed. For any special shipping requests, please contact us.

3. Shipping Fees

Shipping fees will be calculated based on the destination country and region.

4. Shipping Areas

We currently support the following shipping areas:

  • International Shipping: We offer international shipping

5. Tracking Information

Once your order has been shipped, we will send you a tracking number. You can use this number to track your package.

6. Shipping Delays

We strive to ensure timely delivery; however, in some cases, delays may occur due to weather, holidays, shipping carrier delays, or other factors outside our control. While we cannot control these circumstances, we will do our best to assist you in resolving any issues.

7. Address Errors

Please make sure to provide the correct shipping address. If you notice an error in the address, please contact us as soon as possible. We will make every effort to update the information before the order ships. Once the order has shipped, we cannot change the shipping address. Any loss due to incorrect address information will be the buyer’s responsibility.

8. Return & Exchange Policy

We are committed to providing our customers with a great shopping experience. If you receive a damaged or incorrect product, please refer to our return and exchange policy, and contact our customer service team with the relevant information. Returns must be made within 30 days and the product must remain unused and unopened.

9. Customs Duties and Import Taxes

For international orders, customs duties and import taxes may apply, and these fees are the responsibility of the recipient. We are unable to predict these fees, so please contact your local customs or tax authorities for more information before making your purchase.

Contact Us

If you have any questions regarding shipping, feel free to contact us at vivian.deng198@gmail.com. We are happy to assist you!